Customer care

Shipping, without surprises.

This page is a working policy draft. Final rates and delivery estimates will be confirmed when checkout and fulfillment are connected.

Order processing

In-stock orders are prepared after payment is confirmed. Estimated processing and transit times will be shown at checkout. Custom and made-to-order projects follow the timeline stated in their approved project quote.

Tracking

When tracking is available, we will email it after the carrier accepts the shipment. Carrier scans can take time to appear.

Address changes

Contact us as soon as possible if an address is incorrect. We cannot guarantee changes after an order enters fulfillment.

Delays and missing packages

If a delivery is delayed, damaged in transit, or marked delivered but cannot be located, contact us with the order number so we can review the carrier record and help determine the next step.