Customer care
Easy, fair returns.
A clear working policy for standard and custom Lucky Birdie goods. Final return instructions and the return address will be added before checkout goes live.
Standard products
Most eligible standard products may be returned within 30 days of delivery. Items should be unworn, unused, and returned with their original tags, components, and packaging. Proof of purchase is required.
Damaged, defective, or incorrect items
Contact us promptly with the order number and clear photos. After review, we will arrange an appropriate replacement, refund, or other resolution.
Custom and personalized products
Because custom goods are produced for a specific customer, approved personalized items are normally not returnable or exchangeable. We will make things right if the product arrives damaged, defective, materially different from the approved details, or contains a production error caused by us.
Starting a return
Email info@luckybirdie.club before sending anything back. We will confirm eligibility and provide return instructions. Refund timing depends on inspection and the original payment method.
Working draft: This policy will be finalized before live checkout. Product-specific exceptions will appear on the relevant product page.